FAQs
FAQs
What if I do not get my right size first time?
You can avail our simple exchange without any questions asked within 48 hrs of receiving the footwearHow to place a cancellation request
Order once placed on the website can easily be canceled as well. For creating cancellation request of your order online, click the cancel link which is in the My Account session. Only the registered user of the Lotusfeet can cancel their orders. Order cancellation is also subjected to the delivery status of the product.What is the process of return or exchange.
Once we receive the product back in its original condition, we will initiate the return or exchange process. The Process update will be informed to the registered mail for order ID. for any quiery can mail us to hello@lotusfeet.storeTypes of goods are exempt from being returned or exchanged.
- Personalized goods i.e. goods that have been customized to suit your requirement cannot be returned.
- Made-to-order products.
- Goods with obvious signs of use.
- Sale items.
- Any item not in its original condition and is damaged or missing parts for reasons not due to our error.
What are the eligiblity for return or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Can i return and get refund Lotusfeet footwear.
Our return/exchange policy lasts 7 days. If 7 days have gone by since you have received your order, unfortunately, we can’t offer you a refund or exchange.In how much time i will get my order.
Free Standard Delivery – Delivers within 7 working days. For International orders, it takes around 9-15 working days to deliver the order.
Dispatch Time – Once the order is received, we take 2 working days to dispatch your order. Free Standard Delivery – Delivers within 7 working days. For International orders, it takes around 9-15 working days to deliver the order.
